Data Deletion
Last revised: 22 August 2026
1. Overview
You have the right to request deletion of your account and the personal data we hold about you. This page explains what is deleted, what we may retain, and how to make a request.
2. What You Can Delete
When you request account deletion, we will permanently erase the following data associated with your account: • Your athlete profile (name, age, gender, height, weight, experience, fitness assessments, race and equipment details, preferences, injuries and availability). • Your training plans and all workout records (sessions, completion status, notes, and any Strava-imported activity data). • Your coaching messages. • Your connected service records (for example, your Strava connection and tokens). • Your athlete metrics (fitness, fatigue and readiness history).
3. How to Request Deletion
To request deletion, email us at support@gettriready.co.uk from the email address registered to your account, with the subject "Account Deletion Request". If you are connected to Strava, you may also revoke the GetTriReady connection in your Strava settings at any time - this stops further activity syncing immediately.
4. What Happens to Your Data
On receipt of a verified request, we will permanently delete the data listed above within 30 days. Once deletion is complete, your account and its data cannot be recovered. We will confirm completion by email to the address used to make the request.
5. Data Retained by Third Parties
Some data is processed by third parties and is subject to their own retention policies: • Stripe: payment and transaction records are retained by Stripe as required by payment and tax regulations. These are governed by Stripe's privacy policy and cannot be deleted by us. • Strava: activities you synced from Strava remain in your Strava account. Deleting your GetTriReady account does not delete activities from Strava. • AI service providers: prompts and generated outputs may be retained briefly by our providers for safety and abuse monitoring, in line with their policies.
6. Your Rights
You may also exercise your rights to access, rectify, or object to processing of your personal data. See our Privacy Policy for full details of your rights and how to exercise them.
7. Timeframe
We aim to complete deletion requests within 30 days of verifying your identity. If a request is complex or numerous, we may extend this period by a further two months and will let you know the reason for the extension.
8. Contact
If you have any questions about data deletion or your rights, please email support@gettriready.co.uk or visit our Contact page.